Tooling Product Support
HMT offer an industry leading warranty system to provide product users and distributors with peace of mind. For Technical, Product or Warranty support, click the link to the right to access our suite of support tools:
Technical Support Area
One of our core values is 'Optimise' and this means helping users get the best out of their HMT & Versadrive tooling.
We are experts in the specialist field of drilling holes in metal with portable powertools. Our products are designed to out-perform any comparable tools in the marketplace. However we live in the real world where no cutting tools are unbreakable and the occasional problem is to be expected.
We utilise tracking software to log and analyse in detail each product issue that is reported. Our statistics show that on average for every 10,000 tools we supply, only 12 tools have to be replaced under warranty, usually under goodwill because the cause of the problem can’t be clearly identified as either a defective product or failure caused by user error.
Our Technical staff or sales demonstrators are able to help resolve most product issues either through remote diagnosis or, where possible, a site visit may be appropriate.
We have a solid process to assess any complaint and give fast feedback using our ‘MATLaS’ methodology to assess reported issues.
Please fill out the relevant warranty claim form with all requested information.
MaterialMaterial being cut? E.g. S355, Stainless Steel
ApparatusPower tool used, model number & battery level
Thickness5mm, 10mm etc
LubricantWas lubricant used and if so which one?
Speed/TorqueWhat speed setting/torque setting / torque rating of the equipment used?
Providing the information above enables us to identify whether product failure was due to a tooling issue that needs further investigation or an application error that can be addressed to ensure the same issues do not occur in the future.
HMT innovate and provide methods of driving and adapting tools to make them faster and easier to use than any comparable tool on the market.
We log and record each Cutting Tool warranty claim reported, and our statistics show that for 10,000 tools supplied, an average of 12 cutting tools are supplied as warranty replacements.
As part of our responsibility and duty of care to our customers, it is HMT’s commitment to help the user get the best possible results and use from our products.
There are many variables making life expectancy with cutting tools difficult to predict, particularly when they are used with hand-operated portable power tools. They require the user to have a basic understanding and knowledge of how they should be used, and also how they should not be used.
If HMT tools fail as a result of defective material or manufacturing process HMT will replace or repair the tooling at our discretion.
To make a Cutting Tool warranty claim, please fill out the Cutting Tool Warranty Form linked to in the box at the top right of the page.
In line with industry standards, our product warranty does not cover fair wear and tear, incorrect or misuse or use for any purpose for which the tool was not intended, mishandling, poor maintenance or storage, alteration or repair of the product by parties other than HMT or where the tool has not been used in accordance with HMT’s best practice advice.
The HMT Warranty – ‘Cutting Tools & Accessories’ policy is in accordance with its Terms & Conditions of business, the applicable section can be viewed here.
Click here for direct links to all product FAQ areas.
Warranty Claim Form
Please fill out the appropriate warranty claim form below and a member of the team will review your case and contact you.