Third Party Warranty Repair Process for Customers

  1. Customer completes Smartsheet Repair form
  1. HMT Technical evaluate Smartsheet form and contact customer for further details if required. 
  1. Once authorised Repair item is returned to Third Party Warranty repair center
  1. Customer has the option to return to repair center (preferred) or HMT arrange for transport of Repair to Repair center
  2. Third party repair Center evaluates drill and provides HMT Technical with the repair report and recommended actions and parts required
  3.  If non-warranty repair is concluded HMT will raise quotation to customer and advise customer of repair report along with any associated costs.
  4.  Repair is agreed and parts required are shipped to repair centre
  5.  Warranty Repair centre completes repair and returns item to customer.
  6. HMT complete/close customer repair and invoices customer if non warranty.

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